COVID-19: we are open, more info

COVID-19 Policies

True Health Clinics- highest rated
Osteopathy, Acupuncture and Hypnotherapy clinic based in Godmanchester, Huntingdon, Cambridgeshire.


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We are open


COVID-19 update 5 January 2021

As a healthcare provider, we are exempt from closure and can carry on treating most patients with exception of cosmetic acupuncture patients. Below are some questions you might have and the answers to them. 

If you have any other questions or concerns, please email us at info@truehealthclinics.com or or call us on 01480435554 and leave a message. 

FAQs

Yes, COVID-19 lockdown legislation classifies all medical appointments as a legitimate reason for leaving your home. This includes osteopathy, acupuncture and hypnotherapy appointments.

You will be pleased to know that we haven't had any confirmed COVID-19 cases at the clinic. We will continue to use the highest level of infection control measures as we have done throughout this pandemic. To find out how we keep you and our staff safe, please scroll down.

Yes, we can offer a virtual appointment during which we can teach you some simple self-help techniques for the relief of pain, to improve sleep, reduce stress and other symptoms. If you are interested, please email us requesting a virtual appointment.

Yes, we can still see you if the benefits of your treatment are expected to outweigh the risks. We will carry out a risk assessment taking into account your individual circumstances, the nature of your symptoms and your wishes. If we think that your treatment is too risky, we will discuss this with you and may suggest ways on how to minimise the risks. Alternatively, we may suggest delaying the treatment or booking a virtual appointment instead. At all times your wishes will be taken into account and the final say will be yours.

Our COVID-19 infection control measures

We are taking every possible precaution to keep you and our staff safe. 

PPE

Personal Protective Equipment (PPE) is worn by all practitioners when providing treatments in close proximity to the patient. This includes a face mask, gloves, an apron and eye protection (for aerosol generating procedures).

HYGIENE

All patients will be asked to disinfect their hands on arrival and will be provided with a face mask to wear throughout the consultation. Please watch the videos below about correct hand disinfection techniques and how to put on and take off surgical masks.

DISINFECTION and ARRIVAL PROCEDURE

Extra time is allowed between each appointment for thorough disinfection and ventilation of the rooms. When you arrive, please do not enter the clinic; wait outside and we will come out and invite you in when we have completed the disinfection process and are ready to see you. 

NO LINEN

All linen has been removed to reduce the risk of spread of infection. Please wear loose comfortable clothing that can be easily rolled up. For some treatments you may need to undress to your undergarments, so you might want to wear sports or swimming style underwear to feel more comfortable.

NO WAITING FACILITY

Our reception room and reception support services are temporarily unavailable. We will re-introduce these as soon as it is safe to do so. When telephoning us, please leave a message and we will get back to you as soon as we are free.

*NEW* TELEHEALTH FACILITY

For patients who are unable to attend in person we now offer Telehealth (virtual) appointments during which we will teach you simple self-treatment techniques to manage your symptoms. 

ONLINE PAYMENTS

To reduce the need for handling of cash or cards, patients are asked to pre-pay online or over the phone before or soon after each appointment. Thank you for your understanding.

PRE-SCREENING

We are pre-screening all patients before each appointment. Those patients who have COVID-19 symptoms or have been in contact with someone positive for COVID-19, or those who need to self-isolate will be asked to postpone their appointment.

Clean hygienic interior 

We have made changes to the clinic interior to make cleaning and disinfection easier. 

How to disinfect hands

How to disinfect your hands with alcohol-based hand rub

How to wash hands with soap and water

How to wear a surgical mask

We will provide you with a surgical mask. Please watch this video to learn how to properly put on, take off and dispose of the mask.

How to wear a surgical mask

We are fully accredited

Logo British Acupuncture Council

Registered with The British Acupuncture Council

General Osteopathic Council Registration Mark No 1290

Registered with The General Osteopathic Council

Professional Standards Authority registration logo

Accredited by The Professional Standards Authority

Member of The British Society of Clinical and Academic Hypnosis Logo

Member of The British Society of Clinical and Academic Hypnosis

True Health Clinics
34 Cambridge Road
Godmanchester
Huntingdon
PE29 2BT
01480435554

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Patients travel to see us from a wide area, including Huntingdon, Peterborough, Cambridge, Bedfordshire, Northamptonshire and London.

Online appointments:

Available 24/7.

© 2020 True Health Clinics - All Rights Reserved. 
True Health Clinics Unlimited registered in England and Wales. Reg No: 6848657. Reg. office: 34 Cambridge Road Godmanchester Huntingdon Cambridgeshire PE29 2BT